Lost, stolen or damaged product: order a new one
Updated
Order a new product on mibio.am. Before we ship it, we link it to your profile, just like the first one, so it opens the same profile with everything on it.
- Choose your product on mibio.am and place the order. You can pay online by card or by E-invoice.
- Send us your order number and your profile link, so we know which profile the new product should open. You'll find the link under Share in the app or on the website.
- When the new product arrives, tap it to check that your profile opens.
What about the old one?
Nothing is lost with the product: your profile, your contacts and your settings stay in your account. A lost product still opens your profile, which shows only what you've chosen to put on it, the same as your link. You can change anything on your profile at any time.
Damaged, or just not opening?
Before you reorder, try the checks in My product doesn't open anything: often the phone is the problem, not the product. If a product arrived damaged or faulty, we'll replace it: see Refunds for Pro and for products.