My product doesn't open anything: start here

Most of the time the product is fine and the phone just isn't reading it. Try these checks in order, and tap again after each one.

1. Check the phone. iPhone XS, iPhone XR and newer iPhones read NFC, and so do most Android phones. On an older phone, scan the QR code instead. See Which phones read Mibio, and where to tap.
2. Wake the phone up. The screen has to be on, and Android phones have to be unlocked.
3. On Android, turn NFC on. See Turn on NFC on an Android phone.
4. Tap the right spot. On an iPhone, the top of the back, near the camera. On most Android phones, the middle of the back. Hold still for a second or two.
5. Clear the way. Take off thick or metal cases, magnetic holders and cards kept on the back of the phone.
6. Tap a metal card with its back. The metal front blocks NFC. See Tapping a Mibio metal card.
7. On an iPhone, close the Camera and Wallet and turn off Airplane Mode. While they're in use, the iPhone doesn't read NFC.
8. Try another phone. If it works there, the product is fine and the problem is the first phone.

If the product opens something, but not your profile, see My product opens the wrong page.

Still nothing?

If two different phones can't open it, contact us with your order number and a photo of the product. If it's faulty, we'll replace it. If it's damaged, see Lost, stolen or damaged product.