Shipping & Returns

Processing Time

Orders are typically processed within {days} (Monday-Friday, excluding holidays) after payment confirmation. Custom or personalized items may require additional processing time, as specified on their product pages.

Shipping Methods & Costs

Delivery costs depend on where we deliver and the option you choose at checkout.

• Delivery in Armenia: Usually 2-3 business days. 1,000 AMD, free on orders of 29,000 AMD or more.
• Pickup: Free, in Yerevan. Choose Pickup at checkout.
• International: 15,000 AMD per order, usually 7-21 business days. Customs duties and taxes, if any, are paid by the recipient.

Tracking

We don't provide tracking numbers for orders. If you have a question about your delivery, write to us at support@mibio.am.

Eligibility for Returns

We accept returns of unused and undamaged items within {days} of the purchase date. Items must be in their original packaging with all tags attached.

Non-returnable items include:

• Personalized or custom-made products.
• Digital products or gift cards.
• Items marked as final sale.

How to Initiate a Return

To start a return, please contact our customer service team at {email} with your order number and reason for return. We will provide you with instructions and a return shipping label if applicable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanging an Item

If you need to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability. We recommend returning the original item for a refund and placing a new order for the desired item to ensure a faster process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 7 days of delivery) with photos of the damage. We will arrange for a replacement or a full refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or an error occurred on our part.