Effective date: 2026-11-02
Every Mibio product is made for you and linked to your profile. This page explains when you can cancel, what we replace and when we refund.
Each product is made to your order and personalized, so once we have started making it, we cannot take it back or refund it if you change your mind. Until then, you can cancel for a full refund: write to support@mibio.am or call +374 55 228252 with your order number.
Arrived damaged, or not what you ordered (a wrong name, logo or design)? Send us your order number and a photo, and we'll make you a new one free of charge.
Stopped working later? Every product has a 2-year guarantee from delivery. The guarantee covers faults in the product, not damage caused by how it is used, such as bending or breaking it. Write to us within 2 months of noticing the problem and we'll replace it free of charge within 7 days (20 at most). We may ask you to send the faulty one back; we pay for the shipping.
If a replacement doesn't fix the problem, or we can't replace your product, we refund it. Refunds go back to the card you paid with; your bank may take a few business days to show them.
Mibio Pro is a subscription for one profile, paid monthly or yearly by bank card. It renews automatically at the end of each period until you cancel it. Each account can try Mibio Pro free of charge for 30 days, on one profile that has not had Pro before: no bank card is required, nothing is charged, and the trial ends automatically unless you subscribe.
You can cancel at any time, on the website or in the Mibio app. Canceling stops the next renewal; Pro stays on until the end of the period you have already paid for, and that period is not refunded. Until it ends you can reactivate Pro without being charged early. After it ends, the profile keeps what its Mibio product includes, or goes back to the free version. Deleting your account also cancels Pro.
If you believe a Pro payment was taken by mistake, contact us with the date, the amount and the profile it was for, and we will look into it.
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and update the "effective date" at the top of this page. We encourage you to review this Refund Policy periodically for any changes.
By continuing to use https://www.mibio.am and https://www.mibio.bio after such modifications, you agree to be bound by the updated Refund Policy.
If you have any questions about this Refund Policy, please feel free to contact us at support@mibio.am or call us on +374 55 228252.