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Effective date: 2025-02-18
Thank you for choosing Mibio.am as your provider of NFC smart business solutions and products. We take great pride in our products and strive to ensure your satisfaction with every purchase. However, we understand that there may be circumstances where you need to return or replace your smart business product. This policy outlines our refund and replacement process.
Due to the custom-made nature of our products, once an order has been fulfilled, shipped, or delivered, it typically cannot be refunded as these items cannot be resold. However, if you wish to cancel an order before it has been fulfilled or shipped, you may be eligible for a refund. Please provide your order number as a proof of purchase by sending us an email at support@mibio.am or by calling us at +374 55 228252 to initiate your refund request and cancel your order.
If your smart business product arrives defective or damaged, we will gladly offer a replacement. Please contact our customer support at +374 55 228252 or send us an email at support@mibio.am within 7 days of receiving your order, and provide photo proof of the damage. Our team will guide you through the replacement process, and we will send you a new product once the defective item has been returned.
Additionally, if you experience issues with your smart business product even after consulting our FAQs and contacting customer support, we will send you a new one. Our goal is to ensure you are fully satisfied with your purchase, and we will make every effort to resolve any issues you encounter.
If, after following our support process and receiving a replacement, you are still not fully satisfied with your order, we will issue a refund within 7 days of receiving your order. Customer satisfaction is our top priority, and we are committed to resolving any issues in a way that leaves you happy with your experience.
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and update the "effective date" at the top of this page. We encourage you to review this Refund Policy periodically for any changes.
By continuing to use https://www.mibio.am and https://www.mibio.bio after such modifications, you agree to be bound by the updated Refund Policy.
We are dedicated to providing high-quality products and exceptional customer service.
If you have any questions or concerns about our Refund Policy, please feel free to contact us at support@mibio.am or call us at +374 55 228252.