Help Center
Answers about your Mibio product, your profile, plans and your account.
Getting started
- What is Mibio? Your product, profile, dashboard and appHow the four parts of Mibio fit together: the product you tap, the profile it opens, and the website and app where you change it.
- Your Mibio product arrives linked to your profileThere's nothing to activate: check that your product opens your profile, then make the profile yours.
- Free, Mibio product and Pro: what each includesWhat every profile gets for free, what comes with any Mibio product, and what Pro adds.
Tapping and troubleshooting
- Which phones read Mibio, and where to tapWhich phones open your profile with a tap, where their NFC reader is, and how to hold your product.
- Turn on NFC on an Android phoneSwitch NFC on so your Android phone opens Mibio products with a tap.
- My product doesn't open anything: start hereProduct not working? Go through these checks one at a time until it opens your profile again.
- Tapping a Mibio metal cardMetal cards are read from the back: here's how to hold yours so it opens every time.
- My product opens the wrong page, an old profile or "page not found"What each of these screens means, and how to get your product opening the right profile again.
- Lost, stolen or damaged product: order a new oneOrder a new product and we'll link it to the same profile, with everything on it.
Leads and contacts
Plans and billing
Account and privacy
Still need help?
Message us and we'll reply within 24 hours.
- Message us onWhatsApp,Messenger,Instagram,Telegram
- support@mibio.am
- +374 55 228252
We reply Monday to Friday, 11:00–20:00 (Yerevan time).
Go to the contact page