Refunds for Pro and for products
Updated
Here's when we can refund a Mibio product or a Pro payment, and how to ask. The full terms are in our Refund Policy.
Products
Mibio products are made to order and linked to your profile before they ship, so they can't be resold.
- Before your order is made or shipped, you can ask us to cancel it and refund you.
- Once it's made or shipped, it can't be refunded.
- If it arrives damaged or doesn't work, write to us within 7 days of delivery with your order number and a photo. We'll send you a replacement once the faulty one is returned, and if the replacement doesn't work either, we'll refund you. The Refund Policy has the details.
To ask, write to support@mibio.am or call +374 55 228252, with your order number.
Pro
- Cancelling Pro stops the next renewal. It doesn't refund the period you're in: Pro stays on until that period ends. See Cancel Mibio Pro.
- If you think a Pro payment was taken by mistake, write to us with the date, the amount and the profile it was for, and we'll look into it.